Hot Topics
This section includes informational and technical assistance resources are some of the most highly requested from National RTAP customers within the past year. If you would like any lists of hot topics that were on this page from previous years, please contact info@nationalrtap.org. Additional collections of resources are contained in our Topic Guides on the following subjects:
The following are selected resources that answer questions posed by users of the National RTAP Resource Center, and respondents to our national surveys of transit organizations.
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Administration for Community Living (ACL)'s What do Older Adults and People with Disabilities Need to Know about Coronavirus Disease 2019
American Association of Retired Persons (AARP) List of Coronavirus-Related Restrictions in Every State
American Bus Association (ABA)'s Sample Policies for Post-Pandemic Cleanliness and Safety
American Industrial Hygiene Association Back to Work Safely web page
American Public Transportation Association (APTA) webpage on Public Transit Response to Coronavirus, Public Transportation Responds: Safeguarding Riders and Employees, Cleaning and Disinfecting Transit Vehicles and Facilities During a Contagious Virus Pandemic, and Developing a Pandemic Virus Service Restoration Checklist
Candid (formerly Foundation Center and GuideStar) Funding for Coronavirus (COVID-19) web page
Casper Area Transportation Coalition (CATC/The Bus) Infectious Pandemic Plan
Center for Urban Transportation Research's (CUTR) COVID-19 – Emergency Management Tips and Practices for Bus Transit Systems
Centers for Disease Control and Prevention (CDC):
Community Transportation Association of America (CTAA) COVID-19 Resources and News webpage and Buyer's Guide, and COVID-19 Best Practices in Wheelchair Securement, Properly Cleaning a Vehicle and Other Transit Facilities, Recommended COVID-19 Safety Protocols, and State by State COVID-19 NEMT Guidance Tool
COVID Mobility Works database of mobility initiatives
Department of Health and Human Services (DHHS) Public Transportation Workers Toolkit
Easter Seals Project Action (ESPA) Coronavirus: Staying Healthy Together
Enid Public Transportation Authority Infectious Pandemic Plan
Environmental Protection Agency (EPA) List of Registered Disinfectants for Use Against SARS-CoV-2 (a Coronavirus that Causes COVID-19)
Federal Transit Administration (FTA) webpage on Novel Coronavirus (COVID-19)
Government Technology Resource Guide to Coronavirus for Government Leaders
Harvard University's COVID-19 Resources for Indian Country
Heart of Iowa Regional Transit Agency (HIRTA) Pandemic Plan
Johns Hopkins Center for Systems Science and Engineering's interactive map of Coronavirus COVID-19 Global Cases
National Aging and Disability Transportation Center (NADTC)'s, COVID-19 Resources web page Operating Volunteer Driver Programs in a Pandemic and Recommendations for Implementing New COVID-19 Policies for People with Disabilities
National Center for Mobility Management (NCMM) COVID-19 Resource Center and COVID-19: Implications for People with Disabilities and Mobility Managers
National RTAP's COVID-19 Information page includes a technical brief, FAQs, Best Practices Spotlight Article, ADA Toolkit Section on COVID-19, COVID-19 Safety Guidance for Frontline Employees training module, Rural Transit Planning in the Time of COVID and Beyond webinar, and upcoming training events about COVID-19
National Safety Council (NSC) Guidance for Employers: COVID-19 and the Workplace
Oregon Health Authority's Reopening Guidance: Specific Guidance for Transit Agencies
RHIhub's Rural Response to Coronavirus Disease 2019 (COVID-19)
Self Advocacy Resource and Technical Assistance Center's COVID-19 Plain Language Guidance for Employees with Developmental Disabilities
Shared Use Mobility Center's (SUMC) COVID-19 Crisis Impact on Transit & Shared Mobility
Trucker's Against Trafficking's COVID-19 Impact on Trafficking: Update for the Bus Industry
University of Iowa RUPRI Center for Rural Health Policy Analysis Counties with COVID Cases interactive map
University of Oregon StoryMap about how Transit Authorities have responded to COVID-19
U.S. Chamber of Commerce's Combating the Coronavirus web page and State Business Reopening Guidance
U.S. Department of Agriculture (USDA) COVID-19 Federal Rural Resource Guide
U.S. Department of the Interior Bureau of Indian Affairs (BIA) Coronavirus Disease 2019 (COVID-19) Outbreak web page
White House. National Strategy for the COVID-19 Response and Pandemic Preparedness.
World Health Organization (WHO)'s Coronavirus Disease (COVID-19) Advice for the Public: When and How to Use Masks
WSP's Public Transportation and COVID-19 Funding and Finance Resiliency: Considerations When Planning in an Unprecedented Realm of Unknowns
Easter Seals Project Action's (ESPA) Transit Call Centers: A Front Line in Customer Service Webinar
Metro Magazine's How Can Transit Enhance the Customer Experience?
National RTAP's 2 the Point - Customer Service
National RTAP's Customer Driven Service Learner's Training Module, Technical Brief and Webinar
National RTAP's John Martin series, Customer Service in Rural Transit: How to Identify and Meet Customer Needs Webinar and Technical Brief
National RTAP's John Martin series, Customer Service in Rural Transit: Exceptional Customer Service Across Generations Webinar and Technical Brief
National RTAP's Problem Passengers: Managing Difficult Passengers & Situations
SURCOM's Customer Service for Rural and Tribal Transit Providers
TCRP's Addressing Difficult Customer Situations
TCRP's Customer-Focused Service Guarantees and Transparency Practices
TCRP's Customer-Focused Transit
Minority Business Development Agency's (MBDA) How do MBEs participate in the Department of Transportation's DBE Program?
National RTAP's Understanding DOT'S Disadvantaged Business Enterprise (DBE) Program
NCHRPs Compendium of Successful Practices, Strategies, and Resources in the U.S. DOT Disadvantaged Business Enterprise Program
Southern Nevada Transit Coalition's Sample Transit Agency DBE Program Plan
TRB's Evaluating Goals Under the Disadvantaged Business Enterprise Program
U.S. DOT's DBE Program Overview, Video and Best Practices
APTA's Recruiting and Retaining Bus Operations Employees
FTA's Advancing Frontline Workforce Development Meeting: Synthesis
Kansas RTAP's Retaining and Recruiting Quality Bus Drivers
Metro Magazine's 5 Keys to Attracting, Hiring and Retaining Quality Motorcoach Drivers
TCRP's Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations
Transport Topic's Driver Retention Boosted by Recognition, Opportunity
Virginia Tech's Pre-Employment Screening Best Practices in the Commercial Motor Vehicle Industry
National RTAP GTFS Builder Web Application, Checklist, Getting Started Guide, Overview Webinar, Open Discussion with Local Agencies, and Technical Brief
Bureau of Transportation Statistic's (BTS) GTFS at the U.S. DOT webinar
Volpe Center's GTFS for Estimating Transit Ridership and Supporting Multimodal Performance Measures
Center for Urban Transportation Research (CUTR), University of South Florida's (USF) General Transit Feed Specification Best Practices
National Center for Transit Research's Improving Veteran Mobility in Small Urban and Rural Areas
National Conference of State Legislatures A Mission to Serve: State Activities to Help Military Veterans Access Transportation
National RTAP's Veterans Highly Rural Transportation Grants Webinar
TCRP's Community Tools to Improve Transportation Options for Veterans, Military Service Members, and Their Families
TCRP's Improving Mobility for Veterans
Veteran's Transportation Program/VHA's Assessing the Benefits of Transportation Services to Veterans: Health Benefits and Cost Savings Provided by the Veterans Transportation Service
Updated August 2, 2021